Effective Date: August 1, 2026
Last Updated: August 1, 2026

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Pergola Crew Collective, LLC (“Pergola Crew Collective,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or use Skill Bridge, Beacon ABA, and any related applications, tools, communications, or services we provide collectively, the “Services.” By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information.

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A. Information You Provide to Us

You may provide information when you:

• Create or request an account

• Apply for a trial or subscription

• Complete a website form

• Contact us for assistance

• Submit feedback or survey responses

• Create visual supports, activities, schedules, goals, notes, or other materials

• Upload images, documents, or other content

• Use AI-assisted features

• Purchase or manage a subscription

 

The information may include:

• Name

• Email address

• Organization, school, clinic, or employer

• Professional role

• Account credentials

• Subscription and billing information

• Communications with us

• Feedback and support requests

• Files, images, text, and other content you submit

• Information entered into Skill Bridge or Beacon ABA

 

B. Information About Clients, Students, or Children

 

The Services are intended for adults, including parents, guardians, educators, therapists, behavior analysts, technicians, clinic personnel, and other professionals.

 

Users may choose to enter information concerning a child, student, client, or other person they support. This may include:

• First name, nickname, initials, or other identifiers

• Learning goals

• Communication needs

• Preferences and reinforcers

• Routines and schedules

• Visual supports

• Behavioral observations

• Skill-acquisition information

• Treatment goals or program information

• Educational or developmental information

• Session or clinical documentation

• Images or uploaded materials

 

Users are responsible for determining whether they are authorized to enter this information and for avoiding unnecessary identifying or sensitive information. Unless an applicable written agreement expressly states otherwise, users should not enter Social Security numbers, financial account information, complete medical records, or other information that is not reasonably necessary to use the Services.

 

C. Automatically Collected Information

 

When you use the Services, we and our service providers may automatically collect technical and usage information, such as:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Approximate location derived from an IP address

• Pages or features viewed

• Dates and times of access

• Referring URLs

• Login and account activity

• Application performance

• Error reports, diagnostics, and crash information

• Interactions with emails or website links

 

D. Cookies and Similar Technologies

 

We and our service providers may use cookies, local storage, pixels, analytics tools, and similar technologies to:

• Operate the website and applications

• Keep users signed in

• Remember preferences

• Maintain tester and account sessions

• Provide security features

• Analyze traffic and usage

• Diagnose technical problems

• Measure email engagement

• Improve our Services

 

You may be able to limit certain cookies through your browser settings. Disabling necessary cookies may prevent account login or other Services from functioning properly.

 

2. How We Use Information

 

We may use collected information to:

• Provide and operate the Services

• Create and manage accounts

• Verify access and subscription eligibility

• Provide trials and product access

• Process payments and subscriptions

• Generate user-requested materials

• Provide AI-assisted features

• Respond to support requests

• Communicate administrative or service-related information

• Send product updates or marketing communications where permitted

• Personalize and improve the user experience

• Analyze feature usage and performance

• Develop new products and features

• Protect against fraud, abuse, and unauthorized access

• Enforce our terms and policies

• Maintain business and legal records

• Comply with legal obligations

 

3. AI-Assisted Features

 

Skill Bridge and Beacon ABA may include features that use artificial intelligence to generate, organize, summarize, suggest, or revise content. AI-generated results may be incomplete, inaccurate, inappropriate, or unsuitable for a particular person or situation. Users must independently review all generated material before using it. AI-generated content is provided for informational, educational, and administrative support. It is not a substitute for professional judgment and does not constitute medical, psychological, legal, educational, or clinical advice.

 

Users remain responsible for:

• Reviewing generated content

• Determining whether it is appropriate

• Protecting confidential information

• Complying with professional and ethical obligations

• Making all treatment, educational, or clinical decisions

 

We may use deidentified, aggregated, diagnostic, or usage information to improve platform performance and AI-assisted functionality. We will not use identifiable client information to train public AI models unless we clearly disclose that practice and obtain any legally required authorization or consent.

 

4. Account Access and Authentication

 

We may use third-party authentication providers, including Google, Microsoft, Facebook, Apple, or Wix, to facilitate account access. When you use a third-party login method, that provider may collect or share information according to its own privacy policy. We do not control the privacy practices of third-party authentication providers. Users are responsible for maintaining the confidentiality of account credentials and for activity conducted through their accounts.

 

5. Payments and Subscriptions

 

Payments may be processed by third-party payment providers, such as Wix Payments, Stripe, or another payment processor.

We generally do not receive or store complete payment-card numbers. Payment providers process billing information under their own terms and privacy policies.

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We may retain limited transaction information, such as:

• Customer name

• Billing email

• Subscription plan

• Payment status

• Transaction date

• Amount paid

• Renewal or cancellation status

 

6. How We Disclose Information

 

We do not sell personal information for money. We may disclose information in the following circumstances.

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A. Service Providers

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We may share information with vendors that perform services on our behalf, including:

• Website hosting

• Application hosting and infrastructure

• Authentication

• Cloud storage

• Email delivery

• Payment processing

• Customer support

• Analytics

• Security and fraud prevention

• AI technology

• Database and development platforms

 

These providers may use information only as permitted by their agreements with us and applicable law.

 

B. Organizations and Account Administrators

 

If your account is provided through a school, clinic, business, employer, or other organization, authorized administrators of that organization may be able to manage your access or view information associated with the organization’s account.

 

C. Legal and Safety Requirements

 

We may disclose information when reasonably necessary to:

• Comply with a law, subpoena, court order, or lawful government request

• Protect the safety, rights, or property of users, the public, or Pergola Crew Collective

• Investigate suspected fraud, misuse, or security incidents

• Enforce our agreements

• Establish, exercise, or defend legal claims

 

D. Business Transactions

 

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

 

E. At Your Direction

 

We may disclose information when you request, authorize, or direct us to do so.

 

7. HIPAA and Health Information

 

Pergola Crew Collective is not automatically a healthcare provider, health plan, or healthcare clearinghouse merely because its Services may be used in educational, behavioral, or clinical settings. Certain customers may be covered entities or business associates under the Health Insurance Portability and Accountability Act, commonly called HIPAA. When required, handling protected health information on behalf of a covered entity generally requires an appropriate Business Associate Agreement and safeguards consistent with applicable HIPAA requirements. 

 

Unless Pergola Crew Collective has entered into a written Business Associate Agreement with your organization covering the applicable Service:

• Do not assume that the Service is approved for protected health information

• Do not enter information that your organization is legally prohibited from submitting

• Use deidentified information whenever reasonably possible

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A general website privacy policy does not replace a Business Associate Agreement or an organization’s own HIPAA Notice of Privacy Practices.

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8. Children’s Privacy

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The Services are intended to be operated by adults. Children are not permitted to independently create accounts unless expressly authorized by us and permitted by applicable law. We do not knowingly collect personal information directly from a child under 13 through a child-created account. Parents, guardians, educators, clinicians, and other authorized adults may enter information about children while using the Services. The adult user is responsible for having any consent or legal authority required to provide that information. COPPA imposes special requirements on online services directed to children under 13 or services that knowingly collect personal information directly from children under 13. ​If you believe a child has directly submitted personal information without proper authorization, contact us so we can investigate and, where appropriate, delete the information.

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9. Data Retention

 

We retain information for as long as reasonably necessary to:

• Operate the Services

• Maintain an account or subscription

• Complete requested transactions

• Provide support

• Maintain security and audit records

• Meet contractual requirements

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

 

Retention periods may vary depending on the type of information and the relationship with the user or organization. When information is no longer reasonably required, we may delete, anonymize, or aggregate it. Backup copies may remain for a limited period before being overwritten or deleted.

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10. Data Security

 

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

 

These measures may include:

• Access controls

• Authentication

• Encryption provided by hosting or platform vendors

• Role-based permissions

• Secure communications

• Logging and monitoring

• Vendor-management practices

• Backup and recovery procedures

 

No system can guarantee absolute security. Users are responsible for using secure passwords, protecting access links, signing out of shared devices, and promptly notifying us of suspected unauthorized access.

 

11. Your Privacy Choices and Rights

 

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a portable copy of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Appeal certain privacy-request decisions

 

You may unsubscribe from promotional emails by using the unsubscribe link provided in the message. You may continue to receive administrative or service-related communications. To submit a privacy request, contact us at the address listed below. We may need to verify your identity before processing the request.

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12. Florida and Other State Privacy Rights

 

Residents of certain states may have additional privacy rights under applicable state laws. Florida’s privacy law includes rights and obligations relating to access, correction, deletion, disclosure, sensitive data, and certain processing practices, although the law’s applicability depends on statutory thresholds and exemptions. We will evaluate requests based on the law applicable to the requester and to Pergola Crew Collective.

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13. International Users

Our Services are operated from the United States. Information may be processed in the United States and in other locations where our vendors or service providers operate. Privacy laws in those jurisdictions may differ from those in your country.

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14. Third-Party Websites and Services

 

The Services may link to or integrate with third-party websites, applications, and platforms, including Wix, Base44, Google, Microsoft, Facebook, Apple, payment processors, and other providers. We are not responsible for the privacy practices, security, availability, or content of third-party services. Your use of those services is governed by their respective terms and privacy policies.

 

15. Changes to This Privacy Policy

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We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date. If changes are material, we may also provide notice through the website, applications, or email. Your continued use of the Services after an updated policy becomes effective means that you acknowledge the revised policy.

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16. Contact Us

For questions, concerns, or privacy requests, contact:

Pergola Crew Collective, LLC
Email: info@pergolacrewcollective.com
Website: www.pergolacrewcollective.com